We're Hiring!

Front Desk Operations Lead

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Job brief
Join our team! This is not your average office job. Fredericton Bouldering Co-op (FBC) operates a climbing wall near downtown Fredericton. We formed in 2018 as a grassroots organization to grow the local climbing community and introduce our fantastic sport to active Frederictonians. We’ve come a long way since!

 

If you thrive in a dynamic environment, have strong leadership skills, and a passion for creating positive experiences, we’d love to hear from you.

This permanent (rolling contract, annual renewal) position. We're tremendously excited to welcome a new team member, and are eager to hear how you plan to become a part of our story!
 

Key Responsibilities

• Provide exceptional customer service while supervising day-to-day front desk operations

• Onboard, train, and supervise volunteer gym monitors

• Ensure operational procedures are followed by staff and patrons

• Maintain cleanliness and functionality of the space; report and follow up on maintenance needs

• Identify areas for process improvement and work with management to implement solutions

• Monitor stock levels and report reorders to senior management

• Act as a secondary trainer for new hires post-onboarding

• Assist with errands, events, and additional duties as required

• Foster a positive and productive environment for the operations team

 

Requirements & Assets

• First Aid Certification

• Responsible Beverage Certificate

• Criminal Record Check/GNB Social Development Check

• Strong communication and organizational skills

• Attention to detail and a proactive attitude

• Ability to work independently and as part of a team

• Bilingual (English/French) is a strong asset

• If you don’t tick every box but can show us that you have solid combined experience and are ready and willing to learn, please apply!

 

Compensation & Benefits

• Minimum of 25 hours per week

• 3-month probationary period

• Group health insurance benefits (available after probationary period)

• Complimentary use of facility and rental shoes

• Casual dress

• On-site parking

 

Job estimated to commence in May 2025.
 

Visit our website at www.fbcwall.com or “Like” the Fredericton Bouldering Co-op on Facebook for more information on the organization and its operations.

Resumes may be sent to fbcwall@gmail.com and MUST include a cover letter (both pdf format).